The consummation post-sale service and the technical support safeguards
The company has the consummation the technical service and the specialized product production service troop, has the first-class technical department is responsible to the user to carry on the entire position the technical support and the service, from the telephone consultation, the facsimile, the mail, until serves for the user service replacement product, we can by the quickest speed response user's request, In the processing user product use process appears each kind of question and breakdown, Guarantees the user product the normal movement.
a. User first principle
In all user-oriented technical services, the company has always adhered to our quality management principles, and adhere to the users first quality, reliable, application service principles that provide users with comprehensive and thoughtful after-sale and technical support.
B. User system hardware equipment post-sale service
All we provide equipment, spare parts spare parts and so on, regardless of in the maintenance time or not, our metropolis provides the corresponding service service and the technical support according to the related stipulation, guarantee user product normal movement. In the maintenance time the equipment appears the breakdown, free will give to replace or the service; Outside the maintenance time, will give according to the cost to replace or the service.
c. Quick service response speed
Throughout take the user first as the principle, the anxious user is anxious, strives for in for a while inside makes the response to user's request, maintains the customer the benefit.
The product quality safeguard and the post-sale service pledges
We are committed to : the quality of products sold in full compliance with the signed purchase and sales contracts with users to ensure the smooth functioning of the user products.
a. Product quality assurance
In order to guarantee the user purchase the product can maintain the best quality, the performance use, we will defer to the company all along product management system and the international quality control system request, as well as we will succeed the product technology experience, to will sell and the installment product carries on the entire position the quality track safeguard.
b. Product maintenance and post-sale service
Our product sales and installation process, through communication with users of the products for performance and use of a detailed explanation and description, and also in accordance with our actual users, providing help to users free of verbal or written training : for different types of products, we will explain their installation, Debugging as well as their maintenance and simple breakdown processing method. Sells in the user in the product after, creates the product breakdown besides the artificial damage or the irresistible external force factor, my company provides one year to the product provides repairs, lifelong maintenance service, guarantee user product normal movement.
